A Day in the Life for Mason Jagel
What is the support process like?
When clients submit requests for support to our Client Experience team, it’s our duty to respond within an hour. Each request is seen by the majority of our team’s members, and all can provide input, when necessary, to ensure that our response is accurate and timely.
Clients also call us directly to address their questions in real-time.
How is code deployed?
Once an update is completed by our engineering team, all code changes are reviewed by our in-house quality assurance (“QA”) team. Often this means checking website or application changes on multiple browsers and a plethora of mobile devices.
The team is always on the lookout for regressions, which is the technical term for the instances when an update to one part of a system might break another. Once the QA team has given its approval, the changes are staged for release to the production website or application.
The Client Experience team utilizes our code deployment tools to confirm all changes due to be deployed. These changes also get reviewed by a RubensteinTech lead engineer to flag any potential issues that might prevent a smooth deployment. Then, we deploy the particular site and monitor the entire process.
What is an average day-in-the-life like for you (e.g., how do you fill your schedule)?
It’s my job to meet, and assist in meeting, our clients’ needs. Select tasks include:
—Reviewing a client’s site analytics
—Working with the Client Experience team to address issues
—Keeping up with web trends and the ever-evolving world of Google Search Console and Search Engine Optimization (SEO)
—Conducting website review sessions with clients
—Training myself, our team, and our clients in Google Analytics and Tag Manager
—Checking in with clients to solicit feedback
—Identifying and preparing alerts for our clients
What are some of the challenges you face on a daily basis?
At any moment, anything can happen. Knowing this helps me to better address certain issues—fire drills some might say—and solve them effectively.
Whether it’s an issue affecting a crucial part of a website, a matter that has a tight deadline, or simply talking through a potential update with a client, my day could consist of any or all of these activities.
What makes RubensteinTech a special place to work?
The people. Everyone at RubensteinTech is smart, kind, and have our clients’ best interest at heart.