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Combining the powerful functionality and sophistication of a large enterprise system with features optimized specifically for the small-to-midsize online business, RubyCommerce 3.0 provides a complete online merchandising solution — in one highly-intuitive, user-friendly package.
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RubyCommerce doesn't require a team of IT experts to operate - it's designed for business people, with sophisticated business logic that anticipates your requirements, presenting the capabilities you need, as you need them - allowing you to focus on growing your business.
Need to run a special promotion targeted to specific customer profiles? Present cross-sell and up-sell scenarios tied to customer buying habits? Create an automatic inventory control process based on real-time product demand data? Generate activity reports on multiple products lines & SKUs, across multiple business functions, in multiple formats? You can do it all - and more - with RubyCommerce.
Developed on the proven Ruby Business Platform foundation - an integrated suite of robust front-office e-business solutions - RubyCommerce offers exceptional flexibility and scalability to create a customized solution that suits your customers' needs precisely. So as your e-business evolves, you can expand operations by adding additional Ruby components - RubyContent, RubyCommunicate, RubyCRM and RubyCollaborate - for a truly comprehensive e-business management system that will keep pace with the most dynamic online enterprise.
RubyCommerce 3.0 key features include:
Automated ordering, inventory management and fulfillment
- complete order management —including order entry, order and payment review, printing of packing slips, packing, printing of shipping label
- full returns and exchange management — manage RMA numbers, product return requests, and exchanges
- in-stock notification — notifies customer when an out-of-stock item on their wishlist is back in stock
- real-time shipping cost calculation, store-controlled markup of shipping costs, and shipping label printing for FedEx, UPS, and USPS
- real-time inventory management — display detailed information about actual inventory and ship dates to shoppers
- full role-based permissioning system to separate custom service agents from order processing reps and pick/pack/shippers
- easy inventory & accounting systems integration
- integrated shopping cart, best practices checkout technology
- integration with RubyFraud™ programmable transaction security module for automatic fraud detection and order routing
Leverage sophisticated customer intelligence for online marketing
- manage product catalog online, or en masse via import/export of product information in Excel
- external promotion tracking — track hits, account registrations, and purchases, including actual order amounts
- support for product sales, custom pricing promotions, and promotion codes
- template-driven page & product management for consistency
- automated cross-sell & upsell promotion — driven by customer profile and past purchase data
- automated product & content ranking and expiration
- automated discount and local sales tax calculation
Proactive customer support tools
- real-time order status display to customers
- support for purchases with or without customer registration
- customer wishlists
- customer-specific pricing
- customer-specific product & content presentation
- full front-end customizability
Extensive payment processing options
- integration with most industry-standard payment processing platforms, including Authorize.net, Paymentech, and CyberSource
- support for immediate credit card payment, as well as "wait for approval" payment methods such as checks, money orders, and wire transfers
- support for payment via gift cards and gift certificates
Advanced communication integration
- call center integration — accept orders via phone, manage order status and stock inquiries via phone
- integrates with Froogle — export data feed to Froogle product search engine
Multiple reporting options
- online order confirmation, status, history
- real-time reporting
- customizable reports
- report exporting to Excel, PDF, etc.
Support for international transactions
- multiple language support for multi-lingual stores
- support for multiple-currency transactions
- support for international shipping
Full integration with back-office functions
- ability to integrate tightly with back-end ERP and CRM applications for enterprise deployments
- easily export sales and customer data to Quickbooks for back-end accounting
See what RubyCommerce can do for your e-business... click here for a live demo.
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